Refund policy

 

Return & Refund Policy

Thank you for shopping at AtelierMHB! If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window

  • You have 30 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.

  • It must be in the original packaging with all tags attached.

2. Non-Returnable Items

Certain types of goods cannot be returned for safety, hygiene, or operational reasons:

  • Gift cards

  • Downloadable software products or digital goods

  • Personal care / intimacy items (e.g., underwear, cosmetics, if opened)

  • Final sale / Clearance items (if applicable)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at info@ateliermhb.com with your Order Number and the reason for the return.

  2. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) and the shipping address for the return.

  3. Pack the item securely in its original packaging and mail it to the provided address.

Please do not send your purchase back to the manufacturer without contacting us first.

4. Shipping Costs for Returns

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., defective or wrong item sent).

  • Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over $50. We cannot guarantee that we will receive your returned item.

5. Refunds & Inspection

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund based on the condition of the item.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

6. Damaged or Defective Items

If you received a damaged or defective item, please notify us immediately within 48 hours of delivery at info@ateliermhb.com with photos of the damaged item and packaging. We will send a replacement or issue a full refund at no extra charge to you.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please return the original item for a refund and place a new order.

Contact Us

If you have any questions on how to return your item to us, contact us at:

  • Email: info@ateliermhb.com